US Orders: All packages are shipped via USPS First Class Package and Priority Mail. Tracking numbers are sent to the email address that is provided at checkout once your order is complete and ready to go out. Please follow your package's progress through USPS and contact them directly if any issues arise.
International Orders: All packages are shipped via International First Class. Unfortunately, it is difficult to track parcels after they leave the United States. Once packages are accepted by the USPS we cannot assume any responsibility for lost or damaged items. Any extra customs fees that may accrue are the responsibility of the purchaser.
Please Note: Orders are shipped to the address that is provided by the customer at checkout. Please make sure all information is entered in correctly as we will not be responsible for lost packages due to address errors.
Shipping charge overages in excess of $2.00 will be refunded via Paypal or card listed on order.
All pre-orders will ship out as specified by the date listed on the product page. Any in-stock yarn purchased with pre-orders will ship out together unless otherwise stated. Please read pre-order listings closely before purchasing as failure to comply with pre-order policies could result in order being cancelled.
If you are unhappy with your purchase, we will do our best to fix this situation. Items returned within 2 weeks in original skein-form are eligible for a refund. Caked yarns are not refundable. The buyer is responsible for all return shipping costs as all shipping charges are non-refundable. Unfortunately, international and pre-order/club sales are final.
We do not offer exchanges at this time.
Woolberry Fiber Co., LLC will not be responsible for any bodily harm or damage done while using product. This includes (but is not limited to) bleeding, strangulation, leg or arm amputation, choking, etc. Once yarn is in possession of buyer, buyer is responsible both legally and financially for all medical costs associated with this product. Please use responsibly.
Unfortunately, we cannot accept custom orders at this time.
To request yarn support for your knitted or crocheted design, please send an email to email@example.com with a proposal that includes the following:
• A description of the design, including sketches.
• Yarn base, quantity, and colorway.
• Timeframe for releasing official pattern (including test knit timeframe).
• Links or photos of previous designs, as well as Raverly username (if applicable).
• Name and address for shipping.
WBFC will review and contact designers within 2 weeks of receiving proposal. Once your request has been approved, we will provide you with a shipment date.
Thank you for joining along with us on this journey and we hope every skein brings you joy!